Agentic AI
Definition
AI systems that autonomously plan and execute multi-step tasks across multiple tool calls — typically built on top of a large language model that orchestrates external interfaces, data sources and tools.
Noise — Signal
In vendor decks, agentic AI appears as "AI now takes over what employees previously had to do manually". In reality, the production systems of 2026 are tightly bounded workflows with defined tools, deterministic guardrails and clear escalation logic. Open-acting agents — the kind that pick the task, the tools and the order themselves — are practically not production-ready in regulated industries. What works looks less spectacular from the outside than the demo.
The right question
Not: "Where can we deploy agents?" But: "Which of our processes have tightly defined steps with auditable outputs — and which of those steps justify the additional cost of agent architecture, tracing and governance over a classic workflow automation?"